Successful hotel management applications of Turkey who is the most preferred country in both leisure and business tourisms underlies its prominence in the tourism sector. Tourism is leading Turkey’s fastest developing sectors. While being the 6th in terms of the number of tourists that visit the country, Turkey has obtained an important foothold within the world tourism by spurting in the recent 20 years. Several reasons underlie the fact that tourism in Turkey has come to such an important position in Turkey. Being among the developing economies, Turkey is hosting very important conventions and meetings aside from leisure tourism. Also, the developments in civil aviation in recent years have contributed in the development of tourism in Turkey. Availability and frequency of flights to Turkey from many locations, falling ticket fares with the effect of competition are among the factors that boost the volume of tourism. Another factor that has an important share in the advancement of tourism, although not quite noticed among these developments, is the experience that Turkey has gained in hotel management. Especially the experience that the international hotel chains have carried into Turkey have helped taking faster steps in this area. Accor Group that serves in 90 countries around the world with 4000 hotels is one of those that brought a new understanding to hotel management services in Turkey. Having enetered into Turkey with the strategic partnership it has established with Akfen GYO, the Group is giving service with Novotell and Ibis Hotels in various cities of Turkey. Accor Group’s first hotel brand in Turkey is Novotel. Accor Turkey General Manager Murat Kadaifcioglu relates the hotel’s success in Turkey to four basic values of the brand: “Comfortable, fun, sincere, imagination”. Drawing attentionn to the fact that customer satisfaction is focus of hotel management, Kadaifcioglu talks about Novotel’s application called “You” for customer satisfaction. Saying that they are giving the message: “What is important for us is YOU” to the customers with this application, Kadaifcioglu explains the application: “As understood from its name, we have a phone line that the customers can reach directly to report all the problems that they experience inside the hotel without having to deal with too many departments/individuals. Our customers can convey all their demands to us from their rooms by dialling this number. If the demand that our customer has conveyed to us can not be met, we do not take any fees for that service from our customer. Novotel has an online system with which it keeps a track of guest satisfaction globally. With this system, the hotel management can instantly respond to the demands of the guests staying at the hotel. The Route to the Customer’s Heart: Kitchen Hotel kitchen is almost one of the prerequisites for achieving customer satisfaction in hotel management. Murat Kadaifcioglu says that especially in Turkey, kitchen has a different place compared to other countries. Kadaifcioglu says: “We are a community who eats for pleasure rather than to survive. Accordingly, hotel kitchen carries a great importance in that respect”. Therefore, stating that they prefer to use areas that are away from the crowd, simple and plain in the hotel restaurants just like the Novotel concept, Kadaifcioglu says that they want their hotel customers to enjoy their meals at the times remaining from their work and hustle and bustle. Stating that they consider all the local and international guests while preparing their menus, Kadaifcioglu underlines that they include both the tastes of international cuisine and examples of Turkish cuisine in their menus. Also, they do not neglect offering their guests the local tastes of the locations where the hotels are situated. A day in the hotel Comm on Areas Inorder to shape the Novotel spirit, the same concept is applied in all the hotels. Novotel common areas are designed to surprise and entertain the guests. The comfort of both the individuals who travel for business and leisure are prioritised and all the technological support is offered to the guests in these areas. For example, in each hotel there is a business center and a MAC corner, a child corner for the guests with children that the guests can use freely. Rooms: The rooms of Novotel are designed as refreshing, modern and spacious areas offering many types of stays. One of the most important concepts of the hotel is the ecological materials and products used in the rooms. Food and Beverages: Food and Beverage areas are also designed as spacious areas away from the crowd considering the comfort of the guests. Offering its guests all kinds of menus from world cuisine to local cuisine, the hotel also opens its kitchen to those who want to keep a balanced diet. Novotel guests can use the food and beverages services for 7 days and 24 hours whenever and whereever they want. Especially considering its guests travelling for both business and leisure, various amenities are offered such as breakfast starting at 4 am and finishing at 12 mid day. Meeti ngs @ Novotel: One of the most important services is the Meetings. The hotel is making 5 commitments with Meeting@ Novotel that it has formed considering the meeting demands of today; a team that accompanies you from the planning to the exit, easy meetings, instant solutions, a service dedicated to you and your happiness. Fami ly & Novotel: One other brand commitment of Novotel is the children and families travelling with children. Family&Novotel offers free of charge stay and breakfast for up to 2 children aged 16 years and below to stay with their parents, special gifts for children at the entrance, children's corner at the common areas composed of toys that develop their creative and mental abilities and product that are chosen for children on the menus. Also, late check out at the weekends is offered with this concept to ease the trips of families with children. Well being: Healthy and balanced living carries a great importance in Novotel's brand awareness. The concept that is offered at the food and beverage areas is also offered to the guests in the hotel with the concept" In Balance By Novotel" with fitness, spa, sauna, steam bath, massage services and outdoor and indoor swimming pools.